Cancellation & Refund Policy

At Mourika (mourika.com), each of our deity dresses, bandarwars, torans, and puja ensembles is handcrafted with exceptional craftsmanship. We value your trust and strive to make your shopping experience hassle-free.

1. Order Cancellation Policy

• Before Dispatch: You may cancel your order at any time before it is handed over to our courier partners (typically within 12–24 hours of placement). If you cancel prior to dispatch, a 100% full refund will be initiated immediately.
• After Dispatch: Once an order has been picked up by the logistics carrier and an AWB has been generated, it cannot be directly cancelled in transit. In such cases, you may reject the delivery when the courier executive attempts delivery, or initiate a return upon receipt under our return criteria.
• How to Cancel: Please email us at hello@mourika.com or WhatsApp us at +91 98765 43210 with your Order Number and cancellation request.

2. Return & Replacement Window (7 Days)

We provide a 7-day replacement or return window starting from the calendar date on which the shipment is marked as delivered by the courier partner.

Valid grounds for Return / Free Replacement:

• Damaged in Transit: Item arrived broken, crushed, or damaged.
• Manufacturing Defect: Missing tassels, torn embroidery, or defective stitching upon receipt.
• Incorrect Product: Wrong item, size, or variant delivered compared to your invoice.
• Missing Accessories: Missing items from complete sets (e.g., lota or chalni missing from a Karwa Chauth set).

3. Conditions for Returns

To ensure a smooth inspection and approval of your return, please ensure:

• The item must be in its original, unused, and unworn condition.
• All original brand tags, packaging boxes, and protective pouches must be intact.
• Unboxing Video / Photos: For transit damage or missing item claims, please provide an unboxing video or clear pictures showing the damaged product along with the shipping label within 48 hours of delivery.

4. Return Pickup Process

Once your return request is approved by our support team, we will schedule a reverse pickup through our logistics partners (Shiprocket, Delhivery, or Shadowfax).

• Our courier agent will pick up the package from your delivery address within 2–4 working days.
• Please keep the item securely packed in its original box for pickup.
• In remote areas where reverse courier pickup is not serviceable, we will reimburse standard India Post speed post shipping charges upon receipt of the postal slip.

5. Refund Timeline & Method

Once the returned product reaches our studio warehouse and undergoes quality inspection (usually within 24–48 hours of receipt):

6. Need Help with a Return or Refund?

Our dedicated customer care team is here to assist you at every step: