256-Bit SSL Encryption
All web traffic and sensitive transactions are protected.
PCI-DSS Level 1 Payments
Card and banking data handled directly by Razorpay.
Zero Data Selling
We never sell, rent, or trade your personal information.
DPDP Act Compliant
Adheres to Indian digital personal data protection standards.
At Mourika ("we", "our", or "us"), operating via https://mourika.com, we are dedicated to maintaining the confidentiality, integrity, and security of our customers' personal information. This Privacy Policy describes how we collect, handle, store, and safeguard your details.
1. Information We Collect
We collect only the essential information needed to fulfill your purchases and ensure smooth delivery:
- Contact & Delivery Information: Full name, shipping/billing address, postal pin code, email address, and mobile phone number.
- Account Credentials: If you register an account, we securely store your encrypted password hash (or Google OAuth profile identifier if using Google Sign-In).
- Transactional & Order History: Items ordered, quantities, order date/time, delivery status, and invoice amounts.
- Technical & Device Information: Internet Protocol (IP) address, browser type, device identifiers, and session cookies to maintain your shopping cart.
2. Payment Data Security (Razorpay)
We Do Not Store Your Financial Card Details
All digital transactions on Mourika.com are securely processed through Razorpay Software Private Limited, an RBI-authorized Payment Aggregator complying with the highest global security benchmark — PCI-DSS Level 1. Your credit/debit card numbers, CVVs, net banking credentials, and UPI MPINs are handled directly by Razorpay's encrypted vault and are never stored or accessible on Mourika's servers.
3. Purpose of Data Use
Your personal information is used exclusively for legitimate business purposes:
- To confirm, process, pack, and ship your orders.
- To provide real-time automated SMS and email notifications regarding order dispatch and tracking.
- To offer customer service, address inquiries, and process returns or refunds.
- To prevent fraudulent payments, spam, and abuse.
- To comply with statutory legal and tax obligations under Indian law.
4. Sharing with Third-Party Service Providers
We do not sell, trade, or rent your personal data. We disclose essential details strictly to trusted partners who facilitate your order:
- Logistics & Courier Partners: Courier companies (Shiprocket, BlueDart, Delhivery, Shadowfax) receive your name, shipping address, and phone number solely for doorstep delivery and delivery verification.
- Payment Aggregators: Razorpay for processing authorized electronic payments and issuing reversals.
- Law Enforcement: If mandated by Indian law, court order, or governmental authorities.
5. Cookies & Tracking Technologies
We utilize essential session cookies and local storage tokens to remember your shopping cart items, keep you logged into your account, and optimize loading performance. You may disable cookies through your browser settings, though doing so may prevent you from utilizing checkout functionality.
6. Your Rights & Data Rectification
You have the right to inspect, update, or request the deletion of your personal account information. You can modify your profile details by logging into your account, or email our support desk at hello@mourika.com for full data removal requests.
7. Privacy Grievance Officer
For questions, privacy grievances, or concerns regarding your digital personal data, you may reach our designated data officer:
Data Protection Officer — Mourika
📧 Email: hello@mourika.com
📞 Helpline: +91 98765 43210
📍 Address: Mourika Studio, GK-1, New Delhi, Delhi 110048, India